We want your Aloe Glow order to reach you safely and as quickly as possible.
Order Processing
Orders are generally packed and dispatched within [INSERT – e.g. 1–3 business days] of your order being placed, excluding weekends and public holidays.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.
During new product launches, promotions and busy periods, dispatch may take a little longer. If we experience a significant delay with your order, we’ll do our best to keep you informed.
Shipping Within Australia
We currently ship throughout Australia.
Standard Shipping: [INSERT RATE]
Express Shipping: [INSERT RATE]
Free Shipping: [INSERT threshold, if applicable]
Delivery times shown by the carrier are estimates and may vary depending on your location and circumstances outside our control.
Tracking Your Order
Where tracking is available, your tracking details will be emailed to you once your order has been dispatched.
Please allow a little time for tracking information to become active after receiving your dispatch notification.
Incorrect Shipping Details
Please check your delivery address carefully before submitting your order.
If you notice an error, contact us at admin@aloeglow.com.au as soon as possible. We’ll do our best to update your details before dispatch, but once an order has been shipped we may not be able to redirect it.
Additional postage charges resulting from an incorrect or incomplete address may be payable by the customer.
Lost or Delayed Parcels
If your tracking shows an unexpected delay or you believe your parcel may be lost, please contact us at admin@aloeglow.com.au with your name and order number and we’ll help investigate it with the carrier.
Damaged Orders
If your Aloe Glow order arrives damaged, please contact us as soon as possible at admin@aloeglow.com.au and include your order number and photographs of the damaged product and packaging so we can help resolve the issue.
