Last updated: September 2026
Aloe Glow respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains the types of information we may collect when you visit our website, purchase from us, contact us or interact with Aloe Glow, and how that information may be used.
Information We Collect
When you use our website or place an order, we may collect information including your:
- name
- billing and shipping address
- email address
- telephone number
- order and purchase information
- account details, where applicable
- communications with us; and
- technical information about how you use our website.
Payment information may be collected and processed securely by the payment providers used on our website. Aloe Glow does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
- process, fulfil and deliver your orders
- communicate with you about your purchases
- provide customer service
- manage returns, refunds or enquiries
- maintain and improve our website
prevent fraudulent or unauthorised transactions - meet our legal and accounting obligations; and
- send marketing communications where you have chosen to receive them.
Email Marketing
If you subscribe to Aloe Glow emails, we may send you news, skincare information, product launches, promotions and other marketing communications.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Transactional emails relating to an order you've placed are separate from marketing communications.
Cookies & Website Data
Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site and support analytics and marketing activities.
Some cookies may be provided by third-party services used by Aloe Glow.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Sharing Your Information
We may provide personal information to trusted third parties where reasonably necessary to operate our business, including providers involved in:
- website hosting and e-commerce
- payment processing
- order fulfilment and delivery
- email communications
- website analytics; and
- professional, accounting or technical services.
We do not sell your personal information.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
If you would like to request access to personal information we hold about you, correct information that you believe is inaccurate, or ask a question about how your information is handled, please contact us at admin@aloeglow.com.au.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our website, business practices or legal requirements.
The current version will always be published on this page.
Contact Us
For questions about privacy or this policy, please contact:
Aloe Glow
Email: admin@aloeglow.com.au
